Chief Digital Strategy Officer, Duke University Health System
Mr. Roman serves as the Chief Digital Strategy Officer for Duke University Health System. He is responsible for developing and deploying consumer-focused digital strategies, implementing innovative technologies to better engage patients and families, and extending our IT footprint out into the community. Matt is passionate about building an optimal care experience for patients, so they maximally engage in their health and wellness both in our clinics and in the community. As a clinician, Matt is also empathetic to needs of providers and strives to improve efficiency in care delivery while also improving clinical outcomes and supporting research.
Matt’s teams are responsible for initiatives to include digital health, remote patient monitoring, CRM deployment, patient experience, the patient portal, utilization of conversational AI in managing patient experience, among other strategic initiatives.
Matt has extensive experience in hospital and clinic operations. He ran the enterprise command centers during the health system’s electronic health record go-live, partnered with clinical and operational leaders to establish enterprise IT governance, and worked closely with community leaders to bring our EHR to non-Duke clinics like our local FQHC, Lincoln Community Health Center. Matt has partnered with the clinical community to optimize clinical workflows and maximize the utility of our EHR for busy clinicians. Matt is responsible for designing and deploying technologies to support patients through their health care journey and for working with providers and health system leadership to derive maximal value from our investments in information technology.